Terms and Conditions


Wholesale Terms and Conditions of Trade

  1. All product minimum quantities are as per our ordering website. (See VIP Service)
  2. Volume pricing structures are detailed on our order forms and our ordering website.
  3. The first order is pro-forma payable by direct deposit into Sweet Themes Pty Ltd bank account or by credit card (Mastercard or Visa only).
  4. Credit Card payments will incur a 1.5% processing fee.
  5. There is no minimum order amount.
  6. Backorders under $50.00 excluding GST will be cancelled unless advise otherwise. 
  7. Thirty day accounts may be available on completion of a Credit Application Form.  These accounts are strictly 30 days from the date of tax invoice, unless agreed otherwise in writing from the Director of Sweet Themes Pty Ltd.
  8. GST will be charged at 10% on all tax invoices in accordance with the Australian government regulations. Prices on printed order forms are excluding GST.
  9. Ownership of the goods remain the property of Sweet Themes Pty Ltd until payment of all monies due have been received.
  10. Prices are subject to change without prior notice and all goods will be charged at the price existing at the time of tax invoice.
  11. Bulk purchase discounts are not available on items that are part of a Community Support Program.
  12. Freight will be charged to the customer at the current freight rates. Orders over $500 excluding GST have freight coverage up to $30.00, anything in excess of $30.00 will be charged out. Any redelivery fees charged by the courier will be passed on and a separate invoice will be issued if they occur. The fee will be passed on even if you qualified for freight coverage up to $30.00. Any return mail charges by Australia Post, where the parcel has not been collected within the 10 Business Days, will be passed on and a separate invoice will be issued if they occur. The fee will be passed on even if you qualified for freight coverage up to $30.00. 
  13. Sweet Themes Pty Ltd is to be notified in writing within 7 days from date of tax invoice for any freight damages, incorrect goods or short deliveries.  Failure to do this may result in the claim not being recognised.  Returns are only accepted upon prior notification and if they are authorised in writing by the Director of Sweet Themes Pty Ltd.  
  14. Should the customer not adhere to these credit terms, any collection fees, commissions and/or legal fees charged to Sweet Themes Pty Ltd by a third party to recover monies owed, must be paid by the customer.
  15. Advertised discounts are applied to standard prices only and are not available in addition to any discounts you are already receiving (if applicable).
  16. To buy Wholesale you must have an active ABN and be registered for GST.

VIP Service

  1. Approved VIP Customers will have the ability to order all items individually.  These items can either be posted directly to the customer or to the store for collection.
  2. Items that are not usually sold individually will incur a 20% split package fee.
  3. Freight will be charged to the VIP customer at the current freight rates + $1.10 handling fee.  Any return mail charges by Australia Post, where the parcel has not been collected within the 10 Business Days, will be passed on and a separate invoice will be issued if they occur.
  4. All other Wholesale Terms and Conditions remain unchanged.
  5. To qualify for this service as a VIP Customer you must meet the following conditions:
  • Hold a Credit Account with Sweet Themes
  • Order at least Bi-Monthly
  • Spend at least $1000 bi-monthly.

If you wish to see one of our friendly sales representatives - please contact the appropriate person for your area ...


VIC & Matchbox
Julie Fullerton
Fullerton Agencies
Ph 0458 044 454

Tom Ford
TF Agencies
Ph 0400 938 066

QLD / WA / SA / NT / TAS / NZ
Karenza & Julie
Sweet Themes - Head Office
Ph 1300 848 514

Karenza, Maria and the team @ Sweet Themes

Privacy & Security Policy

  • This statement sets out Sweet Themes Pty Ltd Pty Ltd policies relating to the personal information you provide to us by registering for the Sweet Themes Pty Ltd website www.SweetThemes.com.au

    By using this website and submitting your personal information, you are agreeing to the collection, use and disclosure of personal/company information by Sweet Themes Pty Ltd as set out in this Privacy Statement.

    1. Your personal/company information is important

    We recognise that your privacy is very important to you and Sweet Themes Pty Ltd Pty Ltd is committed to protecting your privacy. The following statement sets out how we handle your personal/company information and safeguard your privacy in relation to this website.

    2. Collecting and using information

    The personal information we collect about you is what you tell us about yourself when you register your personal information for the purpose of registering to become a user of the website or to register to become a user and to enter a competition.

    This information includes your name, e-mail and mailing addresses, contact numbers and date of birth and whether you are a male/female.

    We use your personal information for the purpose for which it has been provided, that is, for the purposes of you becoming a registered user of the website and entering the competition we will be conducting on this website. We may also publish your name and suburb on this website if you are a prize winner in the competition we will conduct on this website. By providing Sweet Themes Pty Ltd with your personal information when you register and by entering the competition you agree to us publishing your details in this way.

    We may also contact you during the course of the promotion with information about special Sweet Themes Pty Ltd offers by email or by SMS. By registering you agree to receiving communications from Sweet Themes Pty Ltd. You may choose to opt out of receiving these communications and we will give you the opportunity to do that each time we contact you, except in the instance where receipt of the communications are essential to the participation in the competition. If you want to opt out from the newsletter communications you can do so from your 'profile' page.

    We will not rent, trade, spam or sell any personally identifiable information that you give us to any third party unless we receive your prior consent. However, when you register you may opt in to receive information about special promotional offers from some of our promotional partners.

    3. Disclosure of information

    Your personal information is only provided to third parties where required by law or to our agencies, contractors, related companies and promotional partners where they require your information for the purposes of the promotion or to contact you with special offers. In such cases we have taken steps to ensure that any third party access to personal information complies with the NPPs.

    4. Accuracy and security of your personal information

    We will take all reasonable steps to secure any personal information which we and our agencies, contractors, related companies and promotional partners hold about you and to keep that information accurate and up-to-date. Personal information will be stored electronically.

    Our websites do not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

    You should keep us informed about all changes to your personal information.

    Use of cookies

    We use cookies on this website to ensure the integrity of the registration process and to personalise the website. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies help the website to recall your specific information on subsequent visits to the website. You can usually decline to accept a cookie by modifying your browser setting to decline cookies, however if you do so, the website will not recall your preferences.

    5. What if you have a complaint or a question?

    If you have any queries relating to our Privacy Statement, or if you have a problem or wish to lodge a complaint in relation to an alleged breach of your privacy, please send an e-mail by using the 'Contact Us' link at the bottom of the page; or write to us at the following address:

    Sweet Themes Pty Ltd 
    Attention: Privacy Officer
    PO Box 4855
    Springfield QLD 4300 

    6. Changes to this Privacy Statement

     We reserve the right to amend this Privacy Statement at any time and to notify you by posting an updated version of the Privacy Statement on www.SweetThemes.com.au

    Security Policy

    When purchasing from Sweet Themes Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at enquiries@sweetthemes.com.au